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Delivery Information

*Free Tracked Delivery on all orders, 5-7 days delivery time.


International delivery
Julz Ltd delivers to all countries listed in the drop-down menu at the checkout page. If you are based in a country which is not one of the options listed please contact us directly.
When ordering a product to be delivered outside of the UK, your order maybe subject to import duties and taxes which are applied on arrival at the final destination. Please note that we have no control over these charges and cannot predict heir amount.
You will be responsible for payment of any such import duties and taxes. Please contact your local customs and duty office for further information before placing your order.
You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible if you break any such law.

Postal information
Signatures may be required upon receipt of the package. If a signature cannot be obtained the courier may ask a neighbour to sign for your delivery. Deliveries that require a signature will not be left if one cannot be obtained. If the postal courier leaves the delivery with a neighbour or at your local post office, they will leave an information card telling you when and where you can collect it from or how to rearrange delivery.
Royal Mail (or the Courier Service) will hold your parcel for 7 days and if it is not collected or delivered it will be sent back to us.
If you would like us to re send your order, postage cost must be paid by the customer. If you would like to cancel your order, we will refund fully minus the shipping costs.
We are not liable for missing/lost parcels if an incorrect/incomplete delivery address has been provided.

Events outside of our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by an Event Outside Our Control (which means any act or event beyond our reasonable control).
If an event outside our control takes place that affects the performance of our obligations under a contract:
(a) we will contact you as soon as reasonably possible to notify you; and
(b) our obligations under a contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
You may cancel a contract affected by an event outside our control. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any products you have already received and we will refund the price you have paid, including any delivery charges.

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